Big Daddy Game - Privacy Policy

Information We Collect

Information you provide directly

When you register an account, make a deposit, or contact our support team on Big Daddy Game (bigdaddygamewin.in.net), we collect information you submit, including your name, email address, date of birth, phone number, and payment details.

Information collected automatically

When you visit or use our platform, we automatically collect certain technical data, including your IP address, browser type and version, device identifiers, operating system, pages visited, session duration, and clickstream data. We collect this information through cookies, log files, and similar tracking technologies.

Identity and verification documents

To comply with applicable Indian law and responsible gaming obligations, we may collect copies of government-issued identity documents (such as Aadhaar, PAN card, or passport) and proof of address documents for Know Your Customer (KYC) verification purposes.

Payment and transaction data

We collect records of deposits, withdrawals, game activity, and transaction histories. Payment instrument details (such as UPI IDs or bank account numbers) are processed through our authorised payment partners and are not stored in full on our servers.

How We Use Your Information

Providing and operating our services

We use your information to create and manage your account, process transactions, deliver gameplay features, and provide customer support. Without this processing, we cannot offer you access to the Big Daddy Game platform.

Legal compliance and fraud prevention

We are required under applicable Indian regulations, including anti-money laundering (AML) and prevention of fraud obligations, to verify user identities, monitor transactions for suspicious activity, and retain certain records for prescribed periods. We process your personal data to fulfil these legal obligations.

Security and platform integrity

We use technical and behavioural data to detect, investigate, and prevent fraud, cheating, unauthorised access, and other activities that violate our Terms and Conditions or applicable law.

Communications and notifications

We may use your contact details to send you transactional messages (account confirmations, security alerts, withdrawal updates) and, where you have given consent, promotional communications about offers and features. You may withdraw marketing consent at any time by using the unsubscribe link in any promotional email or by contacting us directly.

Improving our platform

We analyse aggregated and anonymised usage data to understand how players interact with Big Daddy Game, diagnose technical issues, and make improvements to our services. This analysis does not identify you personally.

Sharing your information

We do not sell your personal data. We share your information only with: (a) payment processors and banking partners necessary to complete transactions; (b) KYC and identity verification service providers; (c) cloud hosting and technical infrastructure providers; (d) regulatory or law enforcement authorities when required by law; and (e) any successor entity in the event of a merger, acquisition, or business transfer, subject to equivalent data-protection obligations.

Data retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure to satisfy our legal and regulatory obligations. Anonymised data may be retained indefinitely for analytical purposes.

Your Rights

Access and portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format.

Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings.

Erasure

You may request deletion of your personal data. We will comply unless we are required to retain the data by law (for example, to meet AML record-keeping obligations), in which case we will inform you of the applicable retention period.

Restriction and objection

You have the right to request that we restrict processing of your personal data in certain circumstances, for example, while a correction request is being resolved, and to object to processing based on our legitimate interests.

Withdrawal of consent

Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Cookies

You can manage or disable non-essential cookies through your browser settings or our cookie preferences tool. Please note that disabling certain cookies may affect the functionality of the Big Daddy Game platform.

How to exercise your rights

To exercise any of the rights described above, please contact us using the details in the "Contact Us" section below. We will respond within 30 days of receiving a verifiable request. We may ask you to verify your identity before processing your request.